Refund policy

🔄 Return & Exchange Policy

At Mizu, your satisfaction is everything to us! We take pride in delivering high-quality phone covers and tech accessories — but if something goes wrong, we're here to make it right. 

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✅ Exchange — Yes, We Do That!

We offer free exchanges if:

• Your product arrived damaged
• There is a manufacturing defect
• The phone case model is not correct
• The

Simply reach out within 48 hours of delivery and we'll sort it out — no stress, no hassle!

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🚫 Refunds — Here's Our Policy

We currently do not offer cash refunds. This helps us keep our prices competitive and our quality top-notch for every customer.

However, we always make it right through exchanges for genuine product issues!

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📋 Exchange Conditions

• Item must be in original, unused condition
• Original packaging must be intact
• Request must be made within 48 hours of delivery
• Proof of damage/defect (photos) required

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❌ Not Eligible for Exchange

• Change of mind 
• Screen protectors with broken seal
• Sale / discounted items
• Items without original packaging
• original paking damage 

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📩 How to Reach Us

Contact us with your Order ID + clear photos and we'll respond within 1–2 business days.

on wartsapp

We're a small team that genuinely cares — thank you for trusting us! 🙏