Refund policy

🔄 Return & Exchange Policy

At Mizu, your satisfaction is everything to us! We take pride in delivering high-quality phone covers and tech accessories — but if something goes wrong, we're here to make it right.

✅ Exchange — Yes, We Do That!

We offer free exchanges if:

Your product arrived damaged
There is a manufacturing defect
The phone case model is not correct
The

Simply reach out within 48 hours of delivery and we'll sort it out — no stress, no hassle!

🚫 Refunds — Here's Our Policy

We currently do not offer cash refunds. This helps us keep our prices competitive and our quality top-notch for every customer.

However, we always make it right through exchanges for genuine product issues!

📋 Exchange Conditions

Item must be in original, unused condition
Original packaging must be intact
Request must be made within 48 hours of delivery
Proof of damage/defect (photos) required

❌ Not Eligible for Exchange

Change of mind
Screen protectors with broken seal
Sale / discounted items
Items without original packaging
original paking damage

📩 How to Reach Us

on wartsapp

We're a small team that genuinely cares — thank you for trusting us! 🙏