Terms of service

📜 Terms of Service

Welcome to MIZU! By visiting or shopping on our store, you agree to the following terms. Please read them carefully.

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🛍️ General

• We reserve the right to refuse or cancel any order at our discretion
• Product images are for illustration purposes — slight color variations may occur due to screen settings

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💳 Pricing & Payment

• All prices are listed in PKR (Pakistani Rupees)
• We accept payments via credit/debit card, bank transfer, and Cash on Delivery (COD)
• Prices may change without prior notice — but your confirmed order price will not change

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📦 Orders & Fulfillment

• Orders are processed within 1–2 business days
• We are not responsible for delays caused by courier partners
• In case of stock unavailability, we will notify you and offer an alternative or cancellation

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🔄 Exchange & Refund

• We offer exchange only — no cash refunds
• Exchange is applicable only in case of damaged or defective products
• Request must be made within 48 hours of delivery with photo proof
• Please refer to our full Exchange Policy for details

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🚚 Shipping

• Delivery times are estimates and may vary
• We ship across Pakistan via trusted courier partners
• Please refer to our full Shipping Policy for details

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🔒 Privacy

• Your personal data is handled as per our Privacy Policy
• We do not sell or misuse your information

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⚠️ Limitation of Liability

• My Store is not liable for any indirect or consequential damages arising from the use of our products
• Our maximum liability is limited to the purchase price of the product in question

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✏️ Changes to Terms

• We reserve the right to update these terms at any time
• Continued use of our store means you accept the updated terms

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📩 Contact Us

Have questions about these terms? Reach out to us — we're happy to help! We respond within 1–2 business days. 💙